Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment.

Shipping costs are accoring to size and weight of product items like bottles and food are more expensive to ship and therefore we charge shipping cost for those items.

Your final shipping cost will be calculated during checkout.

Return shipping cost are for your costs items that we reship to you are at our cost.

Welcome Australian and other buyers from outside the EU


We ship worldwide! Shippingcost are calculated during checkout.

Australian Customer Service


Every product at onbike.nl can be ordered and shipped to Australia, and we welcome Australian cyclists to our store.
If you have any questions about a product, or if we can help with sizing or any other query, then please do not hesitate to contact us.

All orders that contain in stock products ship the same working day, and you will receive an automated order confirmation and tracking number link soon after ordering.
Your order will be despatched from Zevenaar, Holland, and be sent with a fast AirMail service to Australia We charge a shipping cost of €18 AU per order.
Shipping to Australia takes from 7-15 working days depending on the speed of the Austrlaian Postal department and customs, However, most orders arrive within 8 working days on average, apart from at busy holiday times.

Returns or Exchanges


You can return any product for any reason for either an exchange or a refund. We include a return form and return address label inside every package to make returning your order very easy We do not charge additional posting costs for sending replacement items for exchanges, nor do we operate restocking fees.

Correct return procedure to avoid disruption


To ensure a smooth return to us, please mark your package as: RETURNED GOODS – FAILED SALE. This must be clearly written on your country specific customs information document on the outside of the packaging or on the package itself. If not written, there is a chance that your return will be refused on entry to UK customs and sent back to you.

Rest of the world


If your country is not listed please contact us we will calculate shipping costs for you.

Payment


Paypal is our preffered payment method for international buyers, bank transfers are possible but extra costs might calculated.

Happy Cycling!