Does your item not fit or is it not to your liking? No problem you can sent it back for a refund or change of size.
Cost for the return shipment are the responsibility of the customer, if a new size or different items is wanted onbike will carry the costs for the new shipment.
In case of a refund we will refund the full cost payed to onbike within 5 working days, this will be done with the payment method that was used during the purchase.
Both Refund and change will be done after the items are recieved at our adress.
Return shipment address:
JHB-Trading | Onbike.nl
de Olmen 78
6903 BP Zevenaar
If from outside of the EU please indicate Return shipment to avoid import duties.
Some legal stuff
Policy covers specific Apparel & Accessories.
JHB-Trading warrants all apparel to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from an authorized dealer. The apparel warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colours and material through time, exposure or extensive use. If a JHB-TRADING product is found to be defective after inspection by a warranty technician, JHB-TRADING will repair or replace the product with an existing comparable model at the technician’s discretion. JHB-TRADING is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.
Limited Warranty Policy Limitations
Warranty policy is subject to the following limitations:
- Please contact us for any warranty claim
- All warranty claims returned must have prior return authorization.
- Repaired or replaced products are covered for the remainder of the original warranty.
How to process a warranty claim
E-mail onbike.nl via: firstname.lastname@example.org